Booking Terms & ConditionsYour holiday contract When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 18 years old to make a booking with us. Your contract with us will be governed by English Law and is subject to the jurisdiction of the English Courts at all times. Paying for your holiday You must pay a deposit of 30% of the overall cost of the apartment. The balance of your holiday price must be paid at least ten weeks before departure. Cheques can only be accepted if received more than eleven weeks before departure. If you fail to pay in full ten weeks before departure your holiday will be cancelled and you will lose your deposit. If you book within ten weeks prior to departure this will be classed as a late booking and we must receive full payment before we can confirm your booking.Confirmation Please check your confirmation e-mail immediately on receipt. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us. If you change your booking If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. We will help you to make any other changes, but your booking will incur a £20.00 administration fee per change. If you make a number of changes to the same booking, we will only make a reasonable overall charge. Except for a change of name, any changes you make within 6 weeks of your departure will be treated as a cancellation and the cancellation charges shown in the section "If you cancel your holiday" may apply. If you cancel your holiday To cancel the entire holiday, the Party Leader must write to us, by recorded delivery at the address on the website. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday. Our cancellation charges therefore, increase as the departure date approaches, as shown below. If you have to cancel for a reason covered by your insurance policy, you should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. The following cancellation charges apply: More than 10 weeks prior to departure - deposit (if applicable).
If we change or cancel your holiday It is unlikely that we will have to make any changes to your holiday. However, occasionally, we may have to make changes and correct errors on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a significant change or cancellation has to be made to your holiday arrangements we will notify you as soon as possible. You may then: a) accept the changed arrangements; b) take an alternative booking subject to availability. If the alternative is of a lower price than that originally booked the difference (if already paid by you) will be refunded. If the alternative is more expensive you will have to pay the difference; or c) cancel your booking completely, in which case we will refund you all monies paid by you. In addition we will pay compensation as follows:
Note: if the substituted dates are of a lower price than the one originally booked, we will also refund the price difference. If the substitute holiday is of a higher price we will deduct the price difference from the compensation payable. IMPORTANT NOTE: Compensation arrangements do not apply to circumstances beyond our control. We can cancel your holiday arrangement in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions and similar events beyond our control.Your accommodation Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return to the UK. Our liability to you We accept responsibility for ensuring that your travel arrangements which you book with us are supplied as described on the website. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the costs of your holiday travel arrangements. We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and subcontractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. However we will not accept responsibility for any of the following circumstances a) events listed in the Important Note section within Insurance Terms & Conditions, b) if you or any member of your party is at fault, c) if the fault is of someone else not connected with providing the services which make up the holiday which we have confirmed to you, d) any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care, e) any event which we or the supplier could not help or prevent.If you have a complaint If you have cause for complaint whilst on holiday, this must be brought to the attention of the local representative immediately so that action can be taken to rectify the problem. Should the representative be unable to resolve the matter in resort, details of the complaint must be notified to us in writing within 28 days of the end of your holiday. Any claims received outside this period cannot be considered as if you do not tell us about your complaint promptly, it may prove difficult to investigate your complaint thoroughly. Behaviour At all times during your holiday, you are expected to have consideration for your fellow passengers and other third parties. If in the opinion of ourselves, any airline pilot, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour, such as the cost of diverting the aircraft. Disruption on board an aircraft is a criminal offence, and you may be prosecuted. Passports, visas and health requirements You may be refused travel if you do not have a valid passport, visa and entry permit. We are not obliged to help you if you are refused travel. Your passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with. Passport, visa and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure. |
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 Balaia Golf Village, Algarve, Portugal |
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